Shipping and Returns

Shipping and handling rates: 

Halloween Delivery  
The TH Team & suppliers are experiencing high volume of orders due to Halloween, therefore we are currently experiencing delays to all orders, please be assured all teams are working hard to get your orders out to you as soon as possible.
Mainland UK Delivery Lead-times
To receive your order on Halloween 31.10.24 you must place your order on or before 1pm Tuesday 29.10.24
To receive your order in time for the weekend of the 19.10.24 you must place your order on or before 2pm Wednesday 16.10.24
To receive your order in time for the weekend of the 26.10.24 you must place your order on or before 2pm Wednesday 23.10.24
To receive your order in time for the weekend of the 02.11.24 you must place your order on or before 2pm Wednesday 30.10.24
Please contact us for any other delivery lead-times
Please note pre orders have a lead time of 21 working days therefore pre orders are not guaranteed delivery in time for Halloween, please contact the office for alternatives or product suggestions.
Thank you for shopping with us this Halloween, appreciate your understanding and ongoing patience.

Delivery - UK Mainland (Except Highlands& Islands of Scotland)

All UK orders are sent via courier using a tracked and signed for service.

All in stock complete orders will be dispatched within 2 working days.
(working days are Monday to Thursday, orders placed after 2pm Thursday will typically leave monday) 

All backorder / preorder items are shipped from the US and take take anything up to 21 working days. This can vary depending upon holidays and or busy times of the year. We do our upmost to send your order ASAP. 
Please note if your order contains backorder / preorder items the order will be held and sent in full. Orders will only be part shipped, if split shipping is selected & paid for at checkout. 

Shipping and handling charges are determined by the merchandise Sterling amount of your order before any taxes, adjustments or shipping charges. If any items are backordered, the total shipping and handling charges will be charged when the stock is paid for.  

Delivery - Republic of Ireland, Highlands & Islands of Scotland & International  

All orders are sent via Royal Mail, shipments can take 7-21 days from dispatch depending on location. (An ETA will be provided at checkout) 

All in stock complete orders will be dispatched within 2 working days.
(working days are Monday to Friday, orders placed after 3pm Thursday will typically leave monday) 

All backorder / preorder items are shipped from the US and take take anything up to 21 working days. This can vary depending upon holidays and or busy times of the year. We do our upmost to send your order ASAP. 
Please note if your order contains backorder / preorder items the order will be held and sent in full. Orders will only be part shipped, if split shipping is selected & paid for at checkout. 

Shipping and handling charges are determined by the merchandise Sterling amount of your order before any taxes, adjustments or shipping charges. If any items are backordered, the total shipping and handling charges will be charged when the stock is paid for.  

Please provide street address and post code for delivery.

All deliveries are sent via signed for / tracked service, please note where safe to do so the courier may delivery to a neighbour. If any customer opts out of a signed for service and selects a safe place delivery option with the courier, the customer accepts responsibility for the parcel and all goods.

Merchandise Total Standard Shipping & Handling

Europe (EU + Non EU) (Royal Mail) Small packets & Letter post

Rest of world (Royal Mail) Small packets & Letter post

Large International shipping consignments are only available once special shipping charge quote and arrangements have been agreed. 

Rush service and premium shipping and handling will be quoted based on order size, shipping weight, level of service required and carrier selected. 

Certain items (for example HAZARDOUS GOODS) do not qualify for Standard Shipping. Items considered HAZARDOUS will require special handling and premium rates. Orders for items considered HAZARDOUS will require separate processing and may not be available at all to your location. 

Returns 

In the interest of hygiene, most items purchased are non refundable and all purchases are final. Some orders are eligible and in some special circumstances refunds & exchanges will be offered at our discretion please see T&C's for further information (this does not include SALE or discounted items). Postage charges are non refundable 
This does not affect your statutory rights.